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Terms and conditions

1. GENERAL 1.1 All offers, originating from MonsTrade, customer-buyer orders and agreements entered into with MonsTrade, are subject to the conditions stated below. These general sales conditions always have priority over those of the customer-buyer. 1.2 In the event of contradictions, the clauses of the individual agreements the buyer has entered into with MonsTrade shall have priority over the clauses of these general sales conditions. 1.3 Invalidity or unenforceability of one of the clauses of these general sales conditions shall not affect the validity and enforceability of other clauses. 1.4 If these general sales conditions have been drawn up in a language other than Dutch, the Dutch text is always decisive in the event of discrepancies.

2. AGREEMENT and TERMINATION 2.1 In the event of a discrepancy between the buyer’s purchase order and MonsTrade’s purchase confirmation, only the purchase confirmation shall apply as proof of the content of the agreement. 2.2 MonsTrade has free choice with regard to the origin and/or manufacture of the goods sold, unless otherwise explicitly agreed upon. 2.3 The goods are sold and supplied taking customary tolerances into account for measurements, amounts and weights, unless explicitly agreed upon otherwise. Customary tolerances are discrepancies or differences within a scale of 0 up to and including 10%. 2.4 In the event of force majeure, MonsTrade is authorized to suspend delivery or to terminate the agreement regarding the goods affected by the case of force majeure through a simple written declaration and without judicial intervention, without the buyer having any right to compensation. Force majeure includes, but is not limited to: Operational disturbance or interruption of any kind, regardless of how it originated Delayed or late delivery by MonsTrade’s supplier(s) or by third parties Transportation difficulties or hindrances of any nature, due to which transportation from or to the place of delivery or destination is being hindered or obstructed Import and export limitations of any kind Any economic or other sanction preventing or affecting delivery, even if it does not make this delivery absolutely impossible 2.5 In the event of death, liquidation or bankruptcy of the buyer, MonsTrade is authorized to dissolve its agreement with the buyer through a simple written declaration and without prior judicial intervention, without the buyer having any right to compensation. 2.6 In the event the buyer defaults on any of his contractual obligations, MonsTrade has the choice to either demand execution of the agreement or, after serving notice by registered letter that has remained without useful response eight days after it has been sent, to dissolve the agreement without prior judicial intervention at the buyer’s expense. The aforementioned notice letter is not required in the event the buyer has indicated that he will not take delivery of the goods. Both in the event of forced execution and in the event of dissolution of the agreement, MonsTrade has a right to compensation for all damage suffered, including fees and expenses of its technical and legal counsels. In the event of dissolution of the agreement at the buyer’s expense, MonsTrade is automatically entitled to a lump sum of damages equaling 25% of the agreed price, without prejudice to its right to full compensation of costs and damages.

3. DELIVERY and TAKING DELIVERY 3.1 Specified or agreed delivery times are always estimates and subject to unforeseen circumstances, and will be complied with to the extent possible. 3.2 If delivery cannot take place within the agreed delivery time, MonsTrade is authorized to partial deliveries and partial invoicing. 3.3 Unless otherwise explicitly agreed upon in writing, the goods are deemed to have been delivered in the warehouses where MonsTrade stores the goods, at the moment they leave these warehouses. In this event, the buyer is obliged to take delivery within a fortnight after the contract date. 3.4 If the buyer does not take delivery of the goods by either failing to collect the goods or not accepting them upon delivery, MonsTrade is authorized to store the goods at the expense and at the sole risk of the buyer and to invoice the buyer, as well as to demand compensation for all the damage suffered, without affecting MonsTrade’s right to dissolve the contract in accordance with Article 2.6.

4. RISK TRANSFER 4.1 The risk with regard to the sold goods is transferred to the buyer at the time of the conclusion of the contract, notwithstanding the Incoterm chosen by MonsTrade and the buyer in the individual sales agreement and as an exception to the provisions referred to in article 1.2.

5. COMPLAINTS, GUARANTEE and LIABILITY 5.1 The sale of goods that come under the top quality material category: In the event of sale of top quality material, complaints regarding non-conformity or visible defects must be notified to MonsTrade in writing, immediately at the time of delivery or when the delivery should have taken place. In the event of sale of top quality material, complaints regarding hidden non-conformities or hidden defects must be submitted to MonsTrade by registered letter within eight working days after discovery but no later than within three months after delivery or within three months after the delivery should have taken place. Possible legal action regarding visible or hidden non-conformity and visible or hidden defects must be brought before the court within three months after the complaint has been reported in a timely fashion, under penalty of forfeit of right. The buyer must keep the faulty goods at MonsTrade’s disposal. If the buyer has not met the obligations stated above, or if the goods have been processed, treated or are no longer in the possession of the buyer, the buyer is deemed to have waived his claims regarding visible or hidden non-conformity and visible or hidden defects. In the event of a justified complaint for visible or hidden non-conformity and visible or hidden defect, MonsTrade has the choice of either giving a price reduction or replacing the goods sold within a reasonable delay of its choice, without owing additional compensation. 5.2 Sale of goods coming under the lesser quality material category In the event of sale of lesser quality material, the goods are sold and accepted in the warehouses where MonsTrade has stored the goods, as is. The buyer may inspect the goods in advance in the warehouses where MonsTrade has stored them, without MonsTrade being obliged to invite the buyer to do so. After departure from the warehouses the items delivered shall be considered as irrevocably and unconditionally accepted by the buyer, and MonsTrade can no longer accept complaints regarding hidden or visible non-conformity or hidden or visible defects, as the delivered goods are considered as accepted. 5.3 Quality requirements or quality standards of the goods to be delivered by MonsTrade must have been explicitly agreed upon. Minor defects that are common in the industry or technically unavoidable deviations in color, quality, size or finish cannot be grounds for complaint. MonsTrade’s guarantee obligation does not go beyond the explicitly stated quality conditions or explicitly agreed quality. MonsTrade does not guarantee and is never deemed to have guaranteed or to vouch for the fact that the goods are suitable for the objective for which the buyer wishes to process, convert or use the goods, or have them used, unless the buyer has explicitly stated the use of the goods in writing and this has been explicitly accepted by MonsTrade, equally in writing. 5.4 MonsTrade’s liability for all direct costs and damage resulting from a flaw or shortcoming in the execution of the agreement shall in any event be limited to redelivery or to the agreed sales price.  5.5 MonsTrade can in any event not be held liable for any indirect, special, incidental, punitive damage, consequential damage or product damage including, but not limited to, transportation costs, travel and accommodation expenses, assembly and/or (re)instalment costs, loss of profit, business stagnation, debt recovery costs including solicitor fees, even if MonsTrade has been informed about the possibility of such forms of damage. 5.6 The buyer holds MonsTrade harmless against all third party claims regarding compensation of all damage with respect to sold or delivered goods and information provided by MonsTrade. 5.7 In no case is MonsTrade bound vis-à-vis the buyer to hold the latter harmless against eviction resulting from acts of third parties. Consequently, in the event of eviction resulting from an act of a third party, MonsTrade shall not be bound to pay damages.

6. TRANSPORTATION 6.1 If MonsTrade is responsible for transportation of the sold goods it is free to choose a transport company, the loader and the means of transport. Unless explicitly otherwise agreed upon, the goods to be delivered by MonsTrade shall be transported from the warehouses where MonsTrade has stored the goods at the expense of the buyer.

7. PRICE and PAYMENT 7.1 All prices stated by MonsTrade are net prices excluding VAT. All taxes on goods and services to be delivered shall be at the buyer’s expense. All expenses concerning delivery of goods (e.g. transportation) shall be at the buyer’s expense. Bank and other expenses resulting from, for example, currency exchange fluctuations or international transfers shall be at the buyer’s expense. 7.2 Unless otherwise explicitly agreed upon in writing, deliveries are only made cash down at the moment of delivery or upon presentation of transportation documents, with the price being payable to MonsTrade’s head office. The buyer has no right to deduct any possible claims against MonsTrade or to suspend payment. 7.3 In the event of non-payment or late payment, interest of 1% per month shall be charged automatically and without prior notice, to be charged from the expiry date of the invoice, as well as compensation of all resulting costs that are determined as a lump sum of at least 15% of every unpaid invoice with a minimum of Euro 150, -, without affecting the right to full compensation. 7.4 Non-payment of an invoice on the expiry date shall result in the immediate exigibility of all MonsTrade’s unpaid invoices. 7.5 Complaints regarding MonsTrade’s invoices must be motivated and be made by registered letter to MonsTrade within 10 days after the delivery.

8. RETENTION OF TITLE 8.1 Notwithstanding the transfer of risk as stated in Article 4, all delivered goods shall remain the exclusive property of MonsTrade until such time as the buyer will have fulfilled all his obligations. This includes any buyer obligations resulting from or relating to agreements where MonsTrade is obliged to deliver, including claims related to damages, interest and expenses. 8.2 As long as the buyer has not met all his contractual obligations, he must store the goods delivered by MonsTrade and he will be responsible for any possible loss or damage. The buyer undertakes to store the goods supplied by MonsTrade in their original condition, unprocessed, separated from and not mixed with other goods and clearly identified as MonsTrade’s property as well as to properly insure the goods and keep them insured for their full value against all risks. The buyer will always inform MonsTrade if the goods are to be placed in an area rented by him. He will declare the identity and place of residence of the lessor in order to enable MonsTrade to inform him of its retention of title. 8.3 If the buyer does not meet one of his contractual obligations vis-à-vis MonsTrade, or if there is justified belief that the buyer will not meet the said obligation, MonsTrade is authorized to repossess the goods immediately and without prior notice, wherever these goods are. Any associated costs will be at the expense of the buyer. 8.4 As long as the buyer has not met all obligations stated in 8.1, he is not authorized to dispose of the goods in question or to pledge them. The retention of title remains in the hands of MonsTrade, even if the buyer disposes of the goods and they are therefore no longer in his possession. If the goods delivered by MonsTrade (even processed or converted), of which MonsTrade still has retention of title, are sold on or transferred, claims resulting from this sale or transfer will transferred to MonsTrade by right.

9. DISPUTES 9.1 Disputes between the parties shall be governed by Belgian internal law, excluding the United Nations Treaty regarding international moveable property purchase agreements, drawn up in Vienna on 11 April 1980 (Vienna Sales Convention). In the event of any disputes, the plaintiff has the choice of the Antwerp district courts (Belgium) or the court of the place of residence of the defendant.

Privacy statement agreement and marketing

Your personal data (name, phone number, e-mail address, street, house number, postal code, city, country) are processed by Monstrade BVBA to manage customers according to the contractual relationship pursuant to your instructions or the order that you place, within the scope of various statutory obligations (our liability, obligation to store and accounting law) and for direct marketing purposes (to perhaps offer you new services), on the grounds of our legitimate interest as an entrepreneur. The processing is always done by the business manager.

We notify you that we cannot erase your data during the assignment allocated to us or the performance of the order placed because then we cannot guarantee our services. Within the scope of statutory obligations applicable to us, we are obliged to keep your personal data for a further 10 years after the assignment has been terminated (maybe by you). Data relating to you that we then store and archive shall only be those necessary within the scope of the statutory obligation.

We must draw your attention to the fact that we can communicate your personal data to third parties within the scope of the assignment allocated to us and in execution of a statutory obligation. You can always consult us in this regard and we will then tell you to which authority your personal data have been transmitted.

If you do not wish us to process your data for direct marketing purposes, all you need do is to tell us this at jurgen@monstrade.be. At this address, you can also always ask which data we process on you and have them rectified or erased (the latter to the extent that this is possible within the scope of the allocated assignment/order placed and the law).

If your data that have been transmitted to us are not correct and you request them to be rectified, you can always request that the data processing be restricted where possible.

Likewise, where possible, all the services that are performed within the scope of the rights granted to you by the General Data Protection Regulation are free of charge.

You can address the Privacy Commission (Drukpersstraat 35 in 1000 Brussels) if you do not agree with the way in which your data are processed.

Disclaimer

The text below applies to the web page that you are currently viewing. You automatically agree with this disclaimer by using the web page.

The content on this website (texts, images and links) has been compiled by Monstrade with the greatest possible care to ensure that it is correct. However, Monstrade cannot be held liable for damage that arises from any information that may be incomplete or incorrect.

Monstrade is at all times entitled to make changes or corrections to the content on the web page and to remove all or part of it.

Monstrade is not responsible for the content on the web page in files linked to this website or to other websites referred.

Copyright applies to this website by operation of law and all applicable intellectual property rights therefore continue to be retained. The content or parts thereof may not be reproduced or used at publicly accessible places unless Monstrade has given its written consent to do so. Unauthorised or improper use of the content on the website or parts thereof constitute a violation of it.

Please do not hesitate to contact Monstrade if you have any further questions. You will find the contact details on the website contact page.

Cookie policy

What is a cookie?

We use cookies on this website. A cookie is an uncomplicated small file that is sent together with pages of this website and is stored by your browser on the hard disk of your computer. The information stored on it may be returned to our servers on your next visit.

Use of session cookies

With the aid of a session cookie, we can see which parts of the website you viewed during your visit. This enables us to adjust our services to our visitors’ surfing behaviour as much as possible. These cookies are automatically removed as soon as you close your web browser.

Google Analytics

A cookie of the American company Google is stored through our website as part of the “Analytics” service. We use this service to keep a record and to obtain reports on how visitors use the website. Google can provide third persons with this information if Google is obliged to do so by law or to the extent that third parties process the information on behalf of Google. We have no influence on this. We have not permitted Google to use the analytics information for other Google services.

The information that Google collects is anonymized as much as possible. Your IP address is expressly not provided. The information is transmitted to and stored by Google on servers in the United States. Google states that it adheres to the Privacy Shield principles and is a member of the Privacy Shield program of the American Ministry of Commerce. This means that an appropriate protection level for the processing of any personal data is concerned.

Buttons have been put on our website to be able to promote (“like”) or share (“tweet”) web pages on social networks such as Facebook and Twitter. These buttons work by means of parts of codes originally generated by Facebook or, respectively, Twitter, as such. Cookies are stored by means of such code. We have no influence on this. Read the privacy statement of Facebook or Twitter, respectively, (which may be changed regularly) to read what they do with your (personal) data that they process by way of these cookies.

The information that they collect is anonymized as much as possible The information is transmitted to and stored by Twitter, Facebook, Google + and LinkedIn on servers in the United States. LinkedIn, Twitter, Facebook and Google + state that they adhere to the Privacy Shield principles and are members of the Privacy Shield program of the American Ministry of Commerce. This means that an appropriate protection level for the processing of any personal data is concerned.

Right to access and rectify or erase your data

You have the right to request access, rectify or erase your data. See our contact page for this. We can request you to adequately identify yourself when doing so to prevent misuse. If the matter concerned is access to personal data linked to a cookie, you must also send a copy of the cookie in question. You can find this in your browser settings.

Enabling or disabling cookies and clearing them

You can find more information regarding enabling, disabling and removing cookies in the instructions and/or with the assistance of your browser’s Help function.

Erasing the tracking cookies stored by third parties

Some tracking cookies are stored by third parties who show you advertisements on our website, for example. You can centrally remove these cookies via Your Online Choices, so that they are not stored on a website of a third party again.

MORE INFORMaTION ON COOKIES?

You can find more information on cookies on the following websites:

Cookies and you: https://www.cookiesandyou.com
Your Online Choices: http://www.youronlinechoices.eu